FAQ's

Yes! You can sign up for restock alerts on product pages. Simply enter your email, and we'll notify you when the item is available again.

Yes, we offer digital gift cards. You can redeem them at checkout by entering the unique code in the designated field.

Restocking frequency varies based on demand and supplier availability. For high-demand products, we recommend signing up for restock notifications.

We carefully source our products from trusted suppliers to ensure the best quality. Specific sourcing details may be listed on product pages.

As a HORECA wholesale business, we do not typically accept returns. However, if you encounter any issues with your order, please contact us within 7 days of receiving your item, and we will do our best to assist you.

To initiate a return, contact our support team at info@horecaessentials.co.uk. We will provide you with a return shipping label and instructions.

We’re sorry for the inconvenience! Please contact us within 7 days of receiving your order, and we’ll arrange a replacement or refund.

We accept major credit cards (Visa, Mastercard, American Express) and PayPal for secure transactions.

Yes, all orders must be paid for at checkout. We do not accept delayed or offline payments.

Absolutely! All payments are processed through trusted payment providers, ensuring secure and encrypted transactions.

If you experience any payment issues, double-check your details and try again. If the problem persists, contact your bank or reach out to us at info@horecaessentials.co.uk.