Orders placed before 3:00 PM (Monday - Saturday) are dispatched the same business day. Orders placed after 3:00 PM will be dispatched on the next business day. Orders placed on Sundays or UK public holidays will be dispatched on the next business day.
Orders placed after 3:00 PM will be processed on the next business day.
Orders placed after 3:00 PM on Saturday, or at any time on Sunday or a UK public holiday, will be dispatched on the next business day.
Delivery is typically completed within 1-2 business days after dispatch. All UK Mainland orders are sent using a fully tracked delivery service. Tracking details are provided by email once your order has been dispatched. Delivery times are estimates and may vary during peak periods or due to circumstances beyond our control.
We take great care in ensuring your order is delivered as quickly and efficiently as possible. Once your order has been dispatched, you will receive tracking details via email to monitor its progress.
If you experience any delays or issues with your delivery, please contact our support team at info@horecaessentials.co.uk, and we will be happy to assist. Please ensure that your shipping details are accurate at checkout, as we are unable to modify addresses once an order has been processed.
For any lost or missing parcels, please notify us within 4–5 days. of the expected delivery date so that we can investigate with the courier.
